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FAQs

Popular FAQs

 

How much is shipping?

Free shipping on all orders over $15.

 

When will my order ship?

Once your order is placed, it will be shipped within 3 working days. You will receive a shipment notification email with a tracking number as soon as your package ships. 

 

What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every returnhas a carbon footprint. So just tell us what went wrong, send along a picture and we will give you your money back in full. Then, if possible, you cna donate your product to a local charity or recycle it.  

 

How do I know that my order has been successfully submitted?

You will receive an email confirmation containing the Order Number and details of your purchase.

 

How is my order shipped?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday

 

Can I change or cancel my order?

If you wish to change or cancel your order, you are allowed to do so only before your item has been shipped. If your item's shipping label has already been created or if it's already been shipped, then you must wait to receive the order and pay to ship it back to us. Please contact us via our support page. 

 

What are the recommended browsers for this site?

Google Chrome, Safari, Firefox, Internet Explorer

 

When can I expect to receive my shipment?

All orders are shipped from our warehouse within 3-5 business days of the order being placed. Shipments typically arrive in between 10-20 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

 

How can I track my order?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and self-track your order at https://www.17track.net/en

 

Which countries do you ship to?

We ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via email. 

 

How can I change my Shipping Address?

If your order hasn't shipped yet, you can email us to notify us of the shipping address changes. If the order has already been shipped out, there is nothing we can do. 

 

Can I deliver to another address, other than my card billing address?

Yes, it is possible.

 

What is your return & exchange policy?

Please refer to on Return Policy located in the footer.  

 

What is your cancellation policy?

You may contact us via email to request for cancellation. Please be advised we can only cancel your order if it has not been processed or shipped.

 

Is ordering online secure?

Yes. We take the utmost care of the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. 

 

Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256. 

 

Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law. 

 

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